Customer Success Specialist | Ghansoli, MBP
Onsite – Full Time Position
Job Details
- ₹220,908.00 - ₹290,064.00 per year
- Full-time
- Day or Night Shift, UK or USA Shift
Responsibilities
Client Relationship Management:
- Manage a portfolio of 30 high-value clients, building strong and lasting relationships.
- Act as the primary point of contact, addressing client inquiries and concerns promptly.
- Conduct regular check-ins with clients to ensure their satisfaction and success.
Service Optimization:
- Collaborate with clients to understand their business needs and objectives.
- Ensure the delivery of tailored solutions that align with their goals.
- Monitor the performance of assigned Virtual Assistants (VAs) and other services to ensure quality.
Retention and Upselling:
- Identify opportunities to upsell additional services or plans to existing clients.
- Proactively address potential risks of client churn and implement retention strategies.
Team Coordination:
- Work closely with Client Onboarding Managers to ensure a smooth transition for new clients.
- Collaborate with Sales Managers and Virtual Assistants to address client needs effectively.
- Communicate feedback and insights to relevant teams to improve service delivery.
Reporting and Analytics:
- Track client satisfaction metrics and generate reports on account performance.
- Provide insights to the Sales Director on trends, challenges, and opportunities.
- Maintain accurate records of client interactions and updates in Zoho CRM.
Client Advocacy:
- Represent the voice of the customer within the organization, advocating for their needs.
- Assist in creating case studies and testimonials from satisfied clients.
Required Skills
Education:
- Bachelor’s degree in Business Administration, Customer Relationship Management, or a related field.
Experience:
- 3–5 years of experience in customer success, account management, or a similar role.
- Experience managing high-value clients in IT services, outsourcing, or virtual assistant industries is preferred.
Skills:
- Strong interpersonal and communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficient in CRM tools (Zoho CRM preferred) and MS Office applications.
- Results-oriented with a proactive approach to client management.
Preferred Qualifications
- Familiarity with virtual assistant services and their applications.
- Experience working with international clients in the USA, UK, or Canada.
- Proven ability to handle a portfolio of high-value clients effectively.
Benefits
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and development.
- A dynamic work environment with exposure to global markets.
- Access to training programs to enhance your skills.
- Provident Fund
Tasks Expert Virtual Employee Services PVT.LTD
🏢Tasks Expert Private Limited, Office No: 410, Rupa Solitaire, Building No: A-1, Millennium Business IT Park, Mahape, Navi Mumbai – 400709, India
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1. 🏢Tasks Expert Office #3, Vrindavan Palms Khadakpada, Wayle Nagar Kalyan West, Maharashtra 421301
2. Tasks Expert Private Limited, Office No: 410, Rupa Solitaire, Building No: A-1, Millennium Business IT Park, Mahape, Navi Mumbai – 400709, India
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