First-line IT support — troubleshoot issues, log tickets and keep users productive.
Work directly with a business in the US, UK, Canada or Australia. Published salary from ₹15,000 to ₹40,000 a month by level, Team Leader track to ₹50,000, and a path decided by your results — not by anyone's opinion.
Every IT Helpdesk Support Executive is placed at one of five levels. The level is decided by verified experience and the assessment — not by request — and each level has one published in-hand salary that is the same for everyone. Employer PF contribution, ESIC (where applicable) and statutory benefits are paid separately on top of the in-hand amount.
L1 tickets: password resets, Windows issues, printer and Office problems; 25+ tickets a day with clear notes.
AutonomyExecutes defined tasks from SOPs; escalates anything outside the script.
How you're measuredOwns helpdesk for one client: account administration, software installation, remote troubleshooting, KB updates.
AutonomyHandles the whole process for one client end-to-end; solves routine exceptions without escalation.
How you're measuredWrites the IT knowledge base, handles escalations, manages access and onboarding tech for new hires.
AutonomyDesigns and documents the process; proposes improvements; first point of contact for the client.
How you're measuredHigh-volume resolution history, hardware triage, access management, calm handling of outages.
AutonomySets the standard for the role; handles escalations from Leads; introduces tools and automation.
How you're measuredDesigns helpdesk systems that scale with headcount; documentation, escalation design, mentoring.
AutonomyOwns the client relationship at practice-manager / fractional-lead level; trains others; audits quality across the role.
How you're measuredFive service-delivery levels with a published salary at each step — then a leadership track and internal teams for people who prove themselves. Every move is earned through verified experience, assessment and client results, never through negotiation.
Learn the client, the tools and the Tasks Expert way of working. Clear tasks, daily check-ins, a team leader beside you.
Run a client's work end-to-end. Fewer check-ins, more trust, your name on the account.
Design and document how the work is done. Guide Juniors. First point of contact for the client.
The person others ask. Handle escalations, bring in automation and AI tools, deliver measurable client outcomes.
Clients request you by name. You audit quality across the role and mentor a pod.
Run a 5–10 person team part-time while keeping your own client work. Same five levels, higher published salary at each one. Chosen from within on results and conduct.
Full-time management for proven Team Leaders. Internal-team roles (HR, Finance, Quality, IT, Operations) will be announced later. Separate package, shared when you get there.
| Level | Experience | Service delivery (in-hand) | Team Leader (in-hand · 5–10 people, part-time + own client work) |
|---|---|---|---|
| Junior | 1+ yrs | — | — |
| Senior | 3+ yrs | — | — |
| Lead | 5+ yrs | — | — |
| Expert | 6+ yrs | — | — |
| Specialist | 7+ yrs | — | — |
Team Leaders are chosen from within at any level — same experience bar, higher published salary, because you manage a 5–10 person team alongside your own client work. Team Manager and Delivery Manager packages are separate and shared when you reach that stage; internal-team roles will be announced later.
Every role runs on the client's clock. You choose one shift in the application; the three shifts together give clients round-the-clock coverage from India. The Australia / APAC shift pays an extra ₹2,000 per month at every level.
Most roles. Night shift in India.
Afternoon–evening in India.
Early morning in India. Covers Australia, New Zealand and Singapore clients.
+ ₹2,000 / month shift allowanceVerified at assessment and on day one. Standard requirement for this role.